We bring your vehicle back to life.

Vision, mission and values

Establishment and ownership

ID Smart Technology Company Limited is a private company incorporated under the Companies Ordinance (Cap 212) of the Laws of Tanzania, certificate number 181766832, dated 26 February 2025. Before incorporation, the business was a sole proprietorship registered under the Business Names (Registration) Ordinance, Cap 213.

The company is registered with the Contractors Registration Board as a Specialist Contractor, Class Three, in vehicle maintenance, under the Contractors Registration Act No. 17 of 1997. It is wholly owned by Tanzanians with experience in motor vehicle repair and maintenance, information technology, and management.

Directors and owners

• Ismail Optaty Banga
• Peter Sabai Chacha
• Danford Phillemon Kasenga

The company profile is authorised by Ismail Banga, Managing Director.

Registered details

Core activities

• Repair and maintenance of motor vehicles
• Supply and installation of bull bars and car locks
• Supply and delivery of tyres, tubes, and batteries
• Panel beating
• Spray painting of motor vehicles
• Servicing of motor vehicles
• Importation of motor vehicles and spare parts
• Transport and transportation services

Standby drivers who are also mechanics can collect a defective vehicle from the client’s location and drive it to the garage. The company’s experience includes major overhauls and complete bodywork, especially for vehicles involved in accidents.

Towing, inspection, and handover

Qualified drivers can collect vehicles for repair or service and return them at no extra charge. Vehicles that must be towed or hauled can be moved from anywhere in Tanzania by the company’s trucks, at a reasonable charge.

Related services offered without a separate charge are technical advice to drivers where it will reduce maintenance cost, correction of small faults found during the main service, and a complete vehicle check-up with advice on the maintenance required and the type and source of spare parts.

Before handover, a client representative or the driver is asked to test or inspect the vehicle before signing for the vehicle and the replaced parts.

Diagnosis and bodywork

• Electrical systems are checked with a diagnostic machine
• Steering systems
• Manual and automatic gearboxes
• Panel beating and spraying in a dedicated re-spray booth
• Suspension systems

Customer portal

Through the locally developed Garage System Solution, clients can follow repair, service, and maintenance progress on the company website instead of visiting the garage only to ask for an update. The customer portal lets a client view status, receive work updates, download invoices and quotations, see images of the vehicle and the work, review service history, receive notifications, monitor costs and outstanding payments, and communicate with the service team.

Open the customer portal

Spare parts and vehicles

The company stocks genuine Japanese spare parts in high demand for Toyota, Mitsubishi, and Nissan. Parts that are not in stock are ordered from authorised local dealers or brought in by special delivery from Dubai and Japan. Orders from outside Tanzania take from one week to one month by air freight, depending on the part.

Popular lines kept in stock include Toyota Land Cruiser HZJ 78 (1HZ), Toyota Land Cruiser HZJ, Toyota Prado 5L-E, Toyota Hilux KUN25 (2KD), Toyota RAV4 3S-FE, Mitsubishi FM 3S-FE, and Nissan Y61 (TD42), together with American, European, Chinese, and Korean brands. Japanese vehicles can also be imported against a specific customer order.

Services use genuine spare parts and high-quality lubricants. Genuine parts are fitted to the manufacturer’s specification.

Work guarantee and deliverables

Guarantee periods depend on the work carried out and on the client following the conditions given after the service.

The warranty does not operate for the Toyota Land Cruiser V8.

What a client can expect

• During working hours, a response and physical attendance within one hour of an emergency call. Rescue after an accident or breakdown is arranged within 24 hours. Time varies with distance.
• Qualified technicians observe and report driver or vehicle behaviour that raises maintenance cost.
• Genuine spare parts, fitted to the manufacturer’s specification.
• Inspection for regular service and maintenance is free of charge.
• Towing and hauling at a reasonable charge.

Commercial terms

• Contracts for repair, service, and maintenance are payable in Tanzanian shillings.
• No advance payment is required.
• Payment is proposed within 30 days of the tax invoice.
• Quoted prices remain valid for the 12 months of a contract period.
• The stated performance time for delivery of the relevant goods or services is two hours. Labour for a motor-vehicle service is normally four hours.

Premises, insurance, and equipment

The garage covers 2,100 square metres and holds the workshop equipment, facilities, and clients’ vehicles. It is enclosed by a 4-metre concrete wall and guarded by trained militia on a 24-hour roster. Premises and client property are covered by the company’s insurance, including fire, accidents during road tests by the company’s mechanics and drivers, burglary, theft, and the garage premises.

Offices have computers, internet, and telephone. The re-spray booth handles saloon cars, pickups, and station wagons. The premises are on a surveyed plot, with security lights, an electric fence, and access near Tungi round about, off Kigamboni Road, two kilometres from Julius Nyerere bridge connecting Kilwa Road and Kigamboni.

Major equipment

Workshop facilities

People and organisation

The workforce covers administration, marketing, accounting, mechanics, vehicle servicing and repair, transport, and procurement. The company is headed by the Managing Director and has 16 permanent and key technical staff:

• Managing Director
• Director of Marketing and Operations
• Workshop Manager — mechanical engineer with at least five years in mechanical and automotive maintenance, and registered with the Engineers Registration Board
• Workshop Foreman
• Four motor-vehicle mechanics, including one registered mechanical engineer with more than five years’ experience. Three hold Trade Test Grade I or II, with three to five years’ experience.
• Two auto-electricians, Trade Test Grade II, with more than three years’ experience
• Two welders, Trade Test Grade II, with four years’ experience
• Two panel beaters, Trade Test Grade II, with six years’ experience
• Two spray painters with more than three years’ experience
• Two helper mechanics
• Office Administrator and Cashier, Accountant, consultants, and the Store Department

The organisation runs from the Board of Directors to the Managing Director, then to the Director of Marketing and Operations, the Workshop Manager, and the departments for engines, panel beating and painting, electrical work, stores, and the office. The Foreman supervises the technical staff.

Garage capacity

At one time the garage can accommodate about 15 saloon cars, 10 station wagons, and 5 lorries. The number changes with the mix of vehicles. Daily and weekly capacity for specific work is:

Routine maintenance is scheduled from the first 5,000 km and then at 10,000, 15,000, 20,000, 25,000, and 30,000 km. The checklist covers the engine, clutch, transmission, differential, suspension, steering, brakes, and electrical system, including starting, charging, wiring, gauges, and indicators. The original interval sheet is in the downloadable profile.

Accreditation and clients

The company states that it complies with applicable national laws and is accredited by the Tanzania Insurance Regulatory Authority (TIRA), the Tanzania Electrical, Mechanical and Electronic Service Agency (TEMESA), and the Contractors Registration Board (CRB).

Selected clients

CAMFED, Open University of Tanzania, TAZAMA Pipeline, Knauf Gypsum, GIZ Tanzania, and individual customers.

Insurance companies served through TIRA accident repairs

Alliance, Heritage, Strategy, MUA, Max, and ZIC.

Anti-bribery policy and code of conduct

ID Smart Technology Company Limited requires competitive bidding to be free, fair, and not open to abuse. The company will not offer or facilitate, directly or indirectly, any improper inducement or reward to any public officer, their relations, or business associates in connection with a bid or the later performance of a contract.

The anti-bribery policy and compliance programme apply to managers, employees, and third parties working with the company on public-sector projects, including agents, consultants, consortium partners, subcontractors, and service providers.

Confidential information

Staff may see information that is proprietary, confidential, privileged, or competitively sensitive. That information is protected and used only for the employer’s purpose. It is not used for personal benefit. Discussion is limited to people who need to know. Lists of personnel, clients, suppliers, and shareholders are privileged and are not disclosed except where a government agency requires it and the employer approves. Business strategies, methods, and other competitive information are not discussed with outsiders, including family and friends. Information already public, such as issued reports and public releases, may be discussed openly.

Gifts, meals, and entertainment

Staff and family members may not request, accept, or offer anything that could influence duties or favour a customer, supplier, or competitor against the employer’s interest. Loans of any sort are prohibited. Ordinary business courtesies may be accepted only when they do not create a real or perceived obligation. Meals from a client, supplier, or competitor are acceptable when they have a business purpose, are reasonable, and are not repetitive. Doubt is referred to the company’s leadership.

Outside work, purchasing, and competitors

Outside employment must not conflict with the job, use company time or facilities without approval, or interfere with performance and safety. Staff notify the employer in writing of current or planned outside employment.

Purchases follow the company’s procurement rules. Personal contact with vendors should protect the company’s name. Goods and services are not bought from family members unless there is a clear business reason, the relationship is disclosed, and the related staff member is not the final decision-maker. One vendor’s quotation or pricing is not passed to another vendor.

Bribes and kickbacks to or from suppliers, regulators, government officials, trade partners, or customers are prohibited and can lead to dismissal. Discussions with competitors protect sensitive company information. Clients, contractors, and consultants are treated honestly, without unfair discrimination or deception, and in line with Tanzanian law and the practice expected by TIRA, TEMESA, and CRB. Staff do not make false remarks about other employers or competitors.